Our Staff Development programs are in two broad categories:
1. In-House programs
These are customized to fill specific training gaps and are offered at your preferred time and venue. Programs in this category include but are not limited to:
A. Excellence in Customer Service
In today’s competitive market, Customer Service determines the Winners and the Losers This module will incorporate to a large extent, aspects of Effective Communication and Public Relations which forms an integral part of providing Customer Service and is tailored to be industry specific and offered by experienced Customer Service professionals.
B. Continuous Staff Development Program
A Personal and Professional skills Development Program A happy workforce is a performing workforce This program is designed to consistently upskill your team and optimize their performance by supplying both the practical work and life skills necessary to stay above the competition on a personal and corporate level. Working with industry experts in each field, we take the team through a tailor-made program to address the following areas
1. Personal branding and self-awareness
We begin with an Assessment tool which allows the participant to get a candid picture of who they can realistically expect of themselves. After all we cannot change what we don’t acknowledge.
We then go into a detailed personal SWOT.
The participant is able to learn their strengths, weaknesses, opportunities and threats to their own 9 dot problem
2. Goal setting
3. Communication
4. Interpersonal Skills and problem solving / Conflict management
5. Professional Etiquette
6.T eamwork and Team leadership
7. Change management
8. Personal Finance management
9. Customer experience
10. Personal health and fitness
11. Career development and growth
12. Experiential training
These and other modules are delivered to fit the specific client’s knowledge gaps
C. Communication Skills Training
Individual and team success depends upon the ability of individuals to communicate with others, face to face, as well as virtually. Every interaction with another person determines how you are perceived and every interaction is an opportunity to develop trust and exert positive influence. This program covers spoken as well as written communication offering practical sessions on presentation and public speaking, report writing as well as online content creation and management.
D. Professional Business Etiquette
Soft Skills to Make you Welcome: These are the Written and unwritten laws of acceptable Social behavior, Decorum, those things we are expected to know except no one has told us. In this Module we address:
- Communication Etiquette
- Dress Etiquette
- Dining Etiquette
- Online Etiquette
E. Editorial Team Success Program
Newsletters, Periodicals, Bulletins, Journals and Annual Reports are a function of Public relations and are a vital source of information from the organization to its stakeholders. They provide a crucial channel by which the Organisation creates and maintains its desired Profile and character. It is therefore vital that the utmost care be taken to make these as relevant and professional as possible. And yet a majority of Editorial Committee members are not professional Journalists. They have the technical knowledge of the Organisation and its operations but lack the skills required to disseminate such information in an interesting and relevant format to capture and retain the attention of their audience The Editorial Team Success Workshop is an intense hands-on boot camp to bridge this gap. In it we shall equip participants with the skills required to make every Publication a must-read thus raising the profile of the Organisation as a whole.
2. Open Entry Training Programs
To download the 2023-24 Training Calendar, click the button below
